New York City has reached a $1.7 million settlement with Extra Space Storage after an investigation found the company violated local consumer protection laws at storage facilities across the five boroughs.
The settlement follows an investigation by the New York City Department of Consumer and Worker Protection (DCWP), which alleged that Extra Space Storage engaged in unfair business practices that affected customers renting self-storage units. Officials said the violations included charging fees that were not properly disclosed and failing to provide consumers with clear information about rental terms and pricing.
As part of the agreement, Extra Space Storage will pay $1.7 million and make changes to its business practices to better comply with city regulations. The company has agreed to improve the way it communicates rental terms and fees to customers, strengthen employee training, and implement measures to ensure greater transparency for future renters.
City officials said the settlement is intended to protect New Yorkers who depend on self-storage facilities for personal belongings, business inventory, and household items. They noted that unexpected fees and unclear contracts can place an unnecessary financial burden on families and small businesses already facing rising living costs.
Extra Space Storage did not admit to any wrongdoing as part of the settlement. The agreement allows the company to resolve the city’s claims while committing to changes aimed at preventing similar issues in the future.
Consumer advocates praised the settlement, saying it serves as a reminder that businesses operating in New York City are expected to follow consumer protection laws and provide clear, honest information to customers.
Residents who believe they have experienced deceptive business practices can file a complaint with the Department of Consumer and Worker Protection.
