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New York Officials Delay $9 Billion Home Care Overhaul Amid Consumer Complaints

Lisa Miller by Lisa Miller
April 11, 2025
in Metro
New York Officials Delay $9 Billion Home Care Overhaul Amid Consumer Complaints
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New York State health officials have agreed to extend the deadline for transitioning the $9 billion Medicaid-funded home care program, the Consumer Directed Personal Assistance Program (CDPAP), following legal action and widespread complaints from participants and caregivers. On April 10th, a federal court agreement allowed additional time for home care consumers and workers to register with Public Partnerships LLC (PPL), the new management company contracted to oversee the program.

Under the revised order, individuals who rely on CDPAP services now have until May 15th to register with PPL, while their caregivers have until June 6 to complete the registration process. The agreement comes after significant concerns from healthcare consumers, many of whom reported difficulties navigating the transition process and feared losing access to essential care. According to the New York Legal Assistance Group, which represented the plaintiffs in the lawsuit, the extension will allow thousands of participants to continue receiving care from their existing providers during the transition.

Governor Kathy Hochul’s administration has defended the CDPAP reforms, emphasizing that the changes aim to curb excessive administrative costs and preserve long-term care services. In a statement, the Health Department said the transition to PPL would continue, asserting that the new agreement provides a “limited window” for remaining consumers and workers to complete their registration. Additional details about the state’s Medicaid policies and reforms are available on the New York State Department of Health website.

The lawsuit challenging the transition was filed on March 26th by six CDPAP participants and two independent living centers, arguing that the state’s plan violated federal Medicaid requirements. The U.S. Department of Justice filed a statement of interest in the case, emphasizing the federal government’s role in ensuring uninterrupted care for vulnerable populations. As reported by Gothamist, approximately 32,000 home care consumers and 36,000 workers were still in the process of registering with PPL as of April 9th.

While the agreement temporarily prevents service disruptions, advocates remain concerned about the long-term viability of the overhaul. The Alliance to Protect Home Care has criticized the state’s selection of PPL, citing ongoing registration challenges and communication failures. The Health Department stated it would not oppose future requests for additional extensions if PPL fails to register consumers and workers in a timely manner.

As the transition continues, the CDPAP program remains a vital support system for over 200,000 New Yorkers with disabilities and chronic illnesses. The extended deadline is viewed as a necessary step in maintaining care continuity while addressing the administrative hurdles that have emerged throughout the process.

 

 

 

 

Tags: CDPAPHome CareHome Health AideMedicaid

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